Main building, reception:
24 Straszewskiego Street
31-113 Kraków

+48 12 422 99 20
9 a.m. – 5 p.m. (urgent matters 24/7)

+48 459 050 114 Concierge, ask questions 24h/7 (Beta version)

CHAT: immediate response 24/7
FAQs and communication with our team.
Response time ~24 hours

Be the First to Experience Elysia, Your Voice AI Concierge at NOVUMHOUSE!

Are you ready for a groundbreaking experience in hotel service?

Unlock the future of hospitality with a super-secret beta test of Elysia, your Voice AI Concierge at NOVUMHOUSE!

As a valued Guest of NOVUMHOUSE, we are thrilled to offer you an exclusive opportunity to be the first to interact with Elysia, your innovative Voice AI Concierge. Imagine having the convenience of getting instant responses to your inquiries simply by calling +48 459 050 114. Elysia is here to assist you with any questions or requests you may have during your stay.

Join us in this exciting beta test and be at the forefront of hotel technology. By engaging with Elysia, you’ll not only experience the ease of accessing information promptly but also contribute to shaping the future of guest services at NOVUMHOUSE. Your feedback is invaluable to us, as we strive to enhance your overall experience and provide personalized assistance tailored to your needs.

Ready to embark on this futuristic journey with Elysia?

Simply dial +48 459 050 114 to connect with our Voice AI Concierge today.

Be part of this exclusive opportunity and elevate your stay at NOVUMHOUSE. Your voice matters, and Elysia is here to listen and assist you every step of the way!

Comfort, safety, and satisfaction of our guests are our utmost priorities. We have adapted our reception service to provide you with seamless assistance and support during your stay with us.

Our 24/7 phone reception service is available to answer all of your questions, and address any issues or concerns you may have. Whether you’re inquiring about our services, need assistance with your room, or simply looking for recommendations in the city, our dedicated team is here to assist you around the clock.

We are proud to report that we are capable of resolving 92% of all queries and issues over the phone in less than 3 minutes. Our reception not only allows for prompt and efficient service but also reinforces our commitment to your health and safety.

When your concerns require personal assistance, rest assured that our team is always ready to serve you in person. In most cases, we are at NOVUMHOUSE within 10 to 15 minutes to ensure your comfort and satisfaction.

We appreciate your understanding and are looking forward to making your stay at NOVUMHOUSE. an enjoyable and unforgettable experience.

NOVUMHOUSE is located in the very heart of the Old Town,

just a few minutes away from the Main Market Square,

the Royal Castle on Wawel Hill and Kazimierz, the historical Jewish quarter.

Our hotel is surrounded by countless numbers of cultural and shopping attractions.

How to reach us?

From the main train or bus station:
From Kraków main train or bus station (Kraków Główny) take a tram or bus
going towards Uniwersytet Jagielloński bus/tram stop (3 stops).
Then you have to turn back 30 m, then turn left and Novum House
is just around the corner (24 Straszewskiego st.).

From Kraków Airport (KRK):
Get on the airport shuttle service to Kraków main train station.
The shuttle service to the main train station takes about 30 minutes
(it’s really simple and you can buy your tickets on the train).
Once you get to the main train station (Kraków Główny), take a tram or bus going
to Uniwersytet Jagielloński bus/tram stop. Then you have to go back 30 m
and turn left, NOVUMHOUSE is just around the corner (24 Straszewskiego St.).

You can also use a bus. To find the connection please go to this link ,
enter Port lotniczy Kraków-Balice as a starting point and Straszewskiego 24 as a destination.

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