1. By virtue of the present agreement, the person indicated in booking confirmation (hereinafter the “Guest”) concludes the apartment rental agreement for the purpose of short-term accommodation with NO HO SP. Z O. O. registered seat in Krakow, 24 Straszewskiego Str. apt. 6. (hereinafter the “Landlord”).

2. We have different locations as follow:
a. NOVUMHOUSE Straszewskiego (used to be called Novum House Apartamenty): 24 Straszewskiego Str. apt 6, 31-113 Kraków
b. NOVUMHOUSE (used to be called Novum House Tomasza): rooms are located at 26 Św. Tomasza str. apt 23 and Apartament is located at
31 Św. Tomasza Str. apt 14, 31-027 Kraków
c. NOVUMHOUSE Starowiślna (used to be called Imagine Apartments): 4 Starowiślna Str. apt 4, 31-032 Kraków Collectively known as NOVUMHOUSE

3. Prepayment and Payment. The price list is expressed in PLN, and payments in other currencies are converted according to the payment operator FISERV POLSKA S.A (owner of the POLCARD brand). The Guest makes a prepayment or payment online on the Guest Platform at alfred.previo.app available also at novumhouse.pl/alfred, according to the terms and time frame agreed upon during the reservation process. The payment operator is FISERV POLSKA S.A (owner of the POLCARD brand). Previously calculated discounts do not apply to payments made using a stationary terminal or in cash, and purchasing the Concierge service is necessary. If the Guest does not make the payment within the specified deadline, NO HO Sp. z O. O. has the right to charge the Guest using a MOTO transaction with the DCC method, and the Guest unconditionally and irrevocably agrees to this. At the same time, the Guest consents to the verification of the card and its holder during the stay. In case of incorrect verification, a refund will be issued and an on-site payment will be required before the check-in.

4. The room or apartment is rented for rental days. Price is for a room for number of persons shown on booking confirmation. For an extra adult person in the room there is additional fee 80 PLN per person per night. Check in time is 3:00 p.m., check out time is 11:00 a.m.; for NOVUMHOUSE Starowiślna check in time is 3:00 p.m., check out time is 11:00 a.m.

5. NOVUMHOUSE provides the following services within the rental price: Internet access – WiFi or cable, every two days housekeeping at the times indicated by the Guest, fresh towels at the times indicated by the Guest. Additional services or products are charged additionally according to the price list. The price includes VAT.

6. The Guest receives access to the room or apartment through a coded key card and the code. The card or code is active until 11:00 pm of the last day of the stay.

7. NOVUMHOUSE processes the Guest’s personal data solely for the purposes of performing hotel services, including researching opinions on the rendered services. The Guest’s information will not be disclosed to any other entities.

8. NOVUMHOUSE is liable for the loss or damage of objects brought in by the persons using her services, in the extent indicated by the provisions of Article 846-849 of the Civil Code. The Guest should inform the hotel reception on the occurrence of damage immediately after its ascertainment.

9. The liability of the NO HO SP. Z O. O. on account of the loss or damage of money, securities, valuables or objects being of academic or artistic value shall be limited, if these objects are not deposited at the hotel reception desk. The Facility is not liable for the damage or loss of a car or other vehicle belonging to the Guest.

10. All the objects found in the rooms or apartment and common areas are the property of the hotel and may not be taken outside the building. In the event of the ascertainment of any object after the Guest’s checkout, the Landlord has the right to encumber the Guest with the equivalent of its cost according to the price list, found at the reception desk.

11. The Guest bears full substantive liability for all types of damages or destruction to the furnishings and technical equipment which occurred due to his fault, or the fault of the guests visit him.

12. Persons not checked into the room or apartment may be in the room from 8:00 a.m. to 10:00 p.m.

13. Quiet hours are in force in the apartment from 10:00 p.m. to 7:00 a.m. Due to the fact that the rental facility is located in a residential tenement building, disturbing the peace at night may result in the immediate order to vacate the room, with the maintenance of the obligation to pay for the entirety of the visit.

14. By prior arrangement with reception staff we do allows pets for additional costs according to the price list. Not applicable in NOVUMHOUSE Starowiślna where pets are not allowed.

15. The ban on smoking is in force in the rooms, common areas as well as balcony and the stairwell. In the case of the ascertainment of smoking in the above-mentioned areas, NOVUMHOUSE shall encumber the Guest with a one-time additional fee of PLN 500.

16. Any personal belongings left by the guest upon leaving the apartment shall be mailed to the Guest’s permanent residency address, at the guest’s request and expense.

17. For all the services and goods provided in the NO HO SP. Z O. O. it is possible to obtain an invoice. According to the Polish Low the guest needs to ask for the invoice when making the reservation. The invoice will be issued in an electronic form of a protected PDF file and sent form hello@novumhouse.pl to the Guest’s email address specified in the registration card or booking confirmation. NO HO SP. Z O. O. assures the authenticity of the origin and the integrity of the contents of the invoices sent electronically.

V12.06.23

RODO