How to get to the room? NOVUMHOUSE Tomasza
Wonderful! You have chosen a self-check-in. It means that this time you prefer to do everything on your own. Don’t worry it’s easy! In case you have any questions you can call us 24/7. We are here to help you.
Where is my room?
The address is Św. Tomasza 26, 31-027 Kraków (backyard, apartment 23, 5th floor) GOOGLE MAPS DIRECTIONS: HERE<<
Your room is located in the City Center of Krakow, with the view of the quiet garden, on the fifth floor, without elevator.
Where do I need to go to receive the keys?
1. Open the main door to the building (26 Sw. Tomasza Street) by pressing:
“door symbol” 4458 “door symbol”
(“door symbol” is on the left of 0).
2. Follow the sign 13 – 24. In the corridor turn right and go outside to the backyard. Go straight through the backyard.
3. Open the door on the right, exactly like the first one with the same code (door symbol 4458 door symbol). Go to the top fifth (5th) floor.
4. The key is located inside a lockbox. To access the lockbox, enter the code, then pull down the black lever, and open the lockbox door in the same time.
An email titled ‘CODE and check-in instruction’ containing the code will be sent on the day of check-in at 00:01.If payment is made after, the system will check for payment every 30 minutes thereafter (00:01, 00:31, etc.).
5. Take your proximity tag/card out, this is your key. Close and secure the lockbox. From now on, you can open all nesesery doors with your tag.
6. To exit, press the silver button next to the door. On the ground floor, put your hand on the black button.
WiFi: novum_house_tomasza
Password: givemeInternet
How can I pay for my stay?
You will simply and safely pay online on the Guest Platform at alfred.previo.app. The payment operator is FISERV POLSKA S.A (POLCARD).
How to CHECK-OUT?
Please, leave the key (tag) in your room and close the door.
If you already close the door with the key inside but you need to go back to the room please call us. We will open the door with an application.
What if I have any questions?
In your room, you will find the necessary information (for example WiFi Password). If you need any help, please do not hesitate to call +48 12 422 99 20 For our Guests available 24/7.
If you would like to have a late check-out, please contact the reception.
Have a safe journey!
We look forward to seeing you in Krakow.