Wonderful! You have chosen a self-check-in. It means that this time you prefer to do everything on your own. Don’t worry it’s easy! In case you have any questions you can call us 24/7. We are here to help you.

Where is my room?

The address is: Straszewskiego 24, 31-113 Kraków (II floor). GOOGLE MAPS DIRECTIONS: TUTAJ <<

Where do I need to go to receive the keys?

We have a fast self-check-in procedure.

Please go directly to 24 Straszewskiego Street where your room is. Follow instruction below:

1. Open the main door to the building (24 Straszewskiego St.) by pressing on the intercom:   

6 KEY 1297

2. Go to the second floor, the door number 6. Follow the sign NOVUMHOUSE.

3. The key is located inside a lockbox. To access the lockbox, enter the code, then pull down the black lever, and open the lockbox door in the same time.

An email titled ‘CODE and check-in instruction’ containing the code will be sent on the day of check-in at 00:01.If payment is made after, the system will check for payment every 30 minutes thereafter (00:01, 00:31, etc.).

4. Take your proximity tag out, this is your key. Close and secure the lockbox. From now on, you can open all nesesery doors with your tag.

5. Your room is behind the brown door number 6.

How can I pay for my stay?

You will simply and safely pay online on the Guest Platform at alfred.previo.app. The payment operator is FISERV POLSKA S.A (POLCARD).

How to CHECK-OUT?

Please, leave the key (tag) in your room and close the door.

If you already close the door with the key inside but you need to go back to the room please call us. We will open the door with an application.

What if I have any questions?

 In your room, you will find the necessary information (for example WiFi Password). If you need any help, please do not hesitate to call +48 12 422 99 20  For our Guests available 24/7.

If you would like to have a late check-out, please contact the reception.

Have a safe journey!

We look forward to seeing you in Krakow.